FREQUENTLY ASKED QUESTIONS

Q: What area do you service?
A: We service Red Bank and most neighboring towns including: Lincroft, Middletown, Rumson, Fair Haven, Little Silver, Shrewsbury, and Tinton Falls

Q: What does it mean to be a certified dog walker?
A: It means that I am a graduate of the dogTEC Dog Walking Academy trained in canine learning theory, body language, canine behavior, pack management, fight prevention/protocols and leash handling.
It also means I use scientifically sound, humane training methods with all the dogs I walk and I am Pet First Aid & CPR Certified.

Q: How do I choose a dog walker?
A: Here is a great article to guide you about choosing a dog walker.
     http://www.dogwalker.com/how-to-choose-your-dog-walker/

Q: Are you bonded and insured?
A: Yes, we are bonded and insured.

Q: Does my pet need to be vaccinated?
A: All dogs must have the following vaccinations: DHLPP, Rabies, & Bordetella and all cats must have the following vaccinations:  Rabies and FVRCP

Q: How am I billed and when is it due?
A: We ask that all new clients pay before services are rendered. Established clients can pay by cash or check at the time of the visit for pet sitting or pet taxi service. We bill for Dog Walking either weekly or monthly.

Q: Do you have references?
A: Yes, we can provide them as requested.

Q: What if I need emergency or last minute pet care service?
A: We will try to accommodate you as best as possible, but cannot guarantee on very short notice that we can provide service. Also we can only provide these services if we have your key on file.

Q: Are there any breeds that you will not service?
A: No, we do not discriminate based on breed for domesticated cats or dogs. We treat all domesticated pets as individuals.

Q: My dog can be a handful, will you discipline my dog?
A: We are followers of the positive, rewards based training school of thought and we will not use any methods that we feel are inhumane to your pet. If your pet has a behavior problem, we can recommend trainers in the area, and we will work together with you and the trainer to follow your training plan. Additionally, our certification as a professional dog walker assures our clients that we will not practice any inhumane or non-positive treatment of dogs, including hitting or grabbing, yelling and swearing, use of shock, citronella, choke, or prong collars, squirt bottles, or other rough or inappropriate treatment.

Q: Do I need to supply any special equipment?
A: We prefer to walk dogs that wear a harness. We encourage you to provide a harness for dog walking services. Based on our experience we find harnesses to be the most user friendly for both the dog & the dog walker. 

Q: What is your inclement weather policy? 
A: For Dog Walking and Pet Taxi Services: If NJ stage government offices are closed, for the safety of our staff all Dog Walking Services will be cancelled. For Pet Sitting Services: We will make every effort to visit your pet as soon as it is safe to do so. Visits may be shortened and schedules adjusted to accommodate for extra travel time.  Time To Go Pet Care LLC requires Client to have a responsible party to take care of your pet(s) in the event of unforeseen circumstances such as illness, death, inclement weather, or a natural disaster (such as tornado or hurricane). It is best your emergency contact is a neighbor so he/she can reach your home.

Q: What's new at Time To Go Pet Care?
A: We encourage you to become a fan on Facebook by following the below link:
     http://www.facebook.com/TimeToGoPetCare

By becoming a fan of Time To Go Pet Care on Facebook, you will:
    - Receive updates on events in the NJ area for pets and their people
    - Gain access to valuable resources for pet owners
            - Pet products and businesses that we like and recommend
            - Helpful tips on pet care from pet care experts
            - Promotions/contests for you and your pet(s)
            - You may even see a photo of your pet posted every now and again.